Bhavani Trading, a sole proprietorship (HUF), operating the e-commerce website www.thefinebox.com under the brand name The Fine Box (“Company”, “we”, “our”, “us”), is committed to safeguarding the privacy and personal information of its users (“you”, “your”, “customer”, “user”).

This Privacy Policy describes how we collect, store, use, disclose, and protect your personal information when you access, browse, or make a purchase through our website.

1. Scope of This Policy

This Privacy Policy applies to:

1. Visitors to our website
2. Registered users and account holders
3. Customers placing orders
4. Users interacting with our marketing communications
5. By accessing or using the website, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information including but not limited to:

1. Full name
2. Email address
3. Mobile number
4. Billing and shipping address
5. Order and transaction details

2.2 Payment Information

All payments are processed through secure third-party payment gateways. We do not store or have direct access to your card, UPI, or banking credentials.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

1. IP address
2. Browser type and version
3. Device information
4. Pages visited and time spent
5. Referring URLs

This data is collected using cookies, pixels, and analytics tools.

3. Use of Collected Information

We use your information for the following purposes:

1. Processing and fulfilling orders
2. Managing user accounts
3. Sending order confirmations, invoices, and shipping updates
4. Providing customer support
5. Sending promotional emails, WhatsApp messages, or SMS notifications
6. Improving website functionality and user experience
7. Detecting fraud and preventing misuse
8. Complying with legal and regulatory obligations

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

1. Enable core website functionality
2. Analyze traffic using Google Analytics
3. Deliver targeted advertisements using Meta Pixel
4. You may manage or disable cookies via your browser settings. Disabling cookies may affect website functionality.

5. Disclosure of Information

We do not sell or rent personal data. Information may be shared only with:

1. Payment gateway providers
2. Courier and logistics partners
3. Marketing and analytics service providers
4. Government or legal authorities if required by law
5. All third-party service providers are contractually obligated to maintain confidentiality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill business, legal, or regulatory requirements.

8. User Rights

You may:

1. Request access to your personal data
2. Request correction or deletion
3. Opt out of marketing communications
4. Requests may be sent to [email protected].

9. Contact Details

Bhavani Trading 
Email: [email protected] 
Phone: +91-9274221642