Return & Refund Policy
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Return & Refund Policy
Return & Refund Policy
This policy governs returns and refunds for products purchased from www.thefinebox.com.
1. Return Eligibility
We offer a 7-day return window from the date of delivery, subject to the following conditions:
- Product must be unused, unworn, and unaltered
- Product must be returned in original packaging with tags intact
- Proof of purchase is required
2. Non-Eligible Returns
Returns may be refused if:
- Product shows signs of use or damage
- Product is returned without original packaging
- Return request is initiated after the return window
- Damage is caused by misuse or mishandling
3. Return Process
To initiate a return just log in to your account and navigate to all orders. open the particular order you want to return. if your order is eligible for return, you can see a Request Return button in the panel.
4. Return Shipping
- Return shipping costs are borne by us
- Pickup or courier instructions will be provided after approval
5. Refunds
- Refunds are issued to the original payment method only
- Refunds are processed within 5 to 7 business days after inspection
- Actual credit time may vary depending on bank or payment provider
6. Partial or Denied Refunds
We reserve the right to issue partial refunds or deny refunds if return conditions are not met.